03 August 2017

In our ongoing efforts to transform the customer experience, Blueprint OneWorld is excited to report that we have just held our first global summit! As you have seen in prior communications, we are committed to listening to our customers and investing in the development of our teams to better support you.

In mid-July, we focused on your feedback by bringing our global team together in London to better understand how we can serve our customers globally. The three-day event highlighted global consistency, product knowledge, process education, issue-resolution, customer support and service PLUS a featured speaker covering ‘A Day in the Life’ to help our teams truly know what our customers are facing. The global staff spent time getting to know each other more closely while attending breakout lectures and practical workshops. It was a great way to connect the team so that communication can flow more openly across departments and geographies in preparation to provide our customers exactly what you need!

The Diligent leadership team was on hand to share more of the unified vision and purpose behind this journey for our customers.

The feedback was overwhelmingly positive from individuals having a renewed focus on more effectively supporting our customers and helping create a bigger and better Blueprint! We are committed to making sure our organization transforms the customer experience while deepening our relationships with each of you and your business. Please stay tuned; In the near future, we will be launching more avenues for our customers to learn and engage with Blueprint. Please be sure to let your Customer Success Manager know if you’re interested in contributing to our future plans through focus groups, user communities and/or regional events to help us shape our future together!